Contact us
Questions about an order, your design, or shipping? Send us a note. We’re a small team and we read every message.
The quickest way to reach us is by email. Include your order reference if you have one, plus a short description of how we can help.
hello@plushpillows.shopWhat we can help with
Orders & shipping
Tracking updates, delivery timeframes, or changes to an address after checkout.
Design help
Photo quality, transparent backgrounds, shape cutouts, or how the mirrored back works.
Returns & issues
Damaged items, print problems, or anything that didn’t match what you expected.
Response times
We typically reply within 1 to 2 business days. Messages sent on weekends or public holidays are answered on the next business day.
Before you write
You might find a faster answer in our FAQ, shipping guide, or returns policy.